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Returns

PROCESS A RETURN

TO PROCESS A RETURN:
CLICK HERE
 
Returns are accepted within 30 days from the order date.
Holiday Return Policy active 11/18-12/31:
30-day returns for refund
60-day returns for store credit


DOMESTIC RETURNS
 
Refunds for store credit are free!
For refunds to the original form of payment, the cost of the return label will be deducted from the refund. Initial shipping fees are nonrefundable. 


RETURN POLICY

Clothing items must be unworn and unwashed with their original tags and packaging intact. Socks may not be returned.
Swimwear must be unworn and still have the hygiene strip in place.
Lingerie is final sale and can not be returned.
Vintage is final sale and can not be returned.
Shoes must be unworn and in their original, undamaged box.
Beauty products are final sale and can not be returned.
Jewelry is final sale and can not be returned.
Final Sale items are final sale and can not be returned.
Exchanges are not automated at this time. To make an exchange return the original items for a full refund or store credit and place a new order.
INTERNATIONAL RETURNS

We are currently unable to create return labels for orders outside of the United States. Please ship with your preferred shipping method to the address below. International return labels must provide a tracking number and insurance is suggestedInitial shipping fees are nonrefundable.
Lisa Says Gah, C/O Trumpet Logistics
1030 22nd Ave
Oakland, CA 94606

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